Privacy Policy

1.Information We Collect

1.1 Information You Provide Directly

When you submit a contact form, purchase an assessment, book a call, or sign a Statement of Work, you may provide your full name, business name, email address, phone number, physical or mailing address, message content, and business information relevant to your automation assessment.

Contact and intake forms on kmfcreativesolutions.com are powered by our CRM and automation platform. Data submitted through these forms is stored in your contact record and is accessible only to authorized KMF staff.

1.2 Information Collected Automatically

When you visit kmfcreativesolutions.com, standard web server logs may record your IP address, browser type and version, pages visited and time on site, and referring URL. We do not build advertising profiles from your visit to this site.

1.3 SMS and Voice Interaction Data

If you interact with KMF through SMS or voice, including our voice AI agents, we may collect your phone number, message content and conversation history, call recordings where applicable and disclosed at the start of the call, opt in consent timestamp and method, and opt out requests with the date and time of STOP commands received. This data is used only to deliver and improve the services you requested and to comply with A2P 10DLC federal registration requirements.

1.4 Client Engagement Data

For clients under an executed Statement of Work, we may also collect and process business contact databases provided by the client for automation setup, workflow configuration details and knowledge base content, system performance logs and automation execution records, and payment and billing information processed through our payment processor. Client provided contact databases are used solely to build and operate the automation systems defined in the executed SOW. They are never used for our own marketing purposes.

2.SMS and Text Messaging Data

Where KMF sends automated SMS, it does so under A2P 10DLC brand and campaign registration with The Campaign Registry (TCR). The following terms govern all SMS data.

2.1 Consent

We collect express written consent before sending any marketing or automated SMS message. Consent is obtained through web forms, assessment submissions, or documented agreement at the time of service engagement. Consent records, including the source, method, and timestamp, are retained in the contact record.

2.2 Opt Out

You may opt out of SMS communications at any time by replying STOP to any message. You will receive one final confirmation message and no further automated messages will be sent to that number. Opt out requests are honored immediately and automatically, and opt out records are retained to prevent future messaging to opted out numbers.

2.3 Non Sharing Clause

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support of services is permitted. All other use case categories exclude text messaging originator opt in data and consent, and this information will not be shared with any third parties. For full SMS compliance obligations applicable to KMF clients, see the Terms of Service, Section 3.

3.How We Use Your Information

KMF does not sell, rent, or trade personal information to any third party for any purpose.

4.Third Party Service Providers

We use the following third party platforms to deliver our services. Each receives only the data necessary to perform its function, and each is bound by its own privacy policy and applicable data protection laws.

If additional processors are engaged in the future, this policy will be updated with 30 days notice to active clients.

5.Data Security

• Role based access controls, so only authorized KMF staff access client data.
• All data in transit is encrypted through HTTPS and TLS.
• Client sub accounts are isolated, so no client can access another client's data.
• Payment data is handled entirely by our payment processor and is never stored by KMF.
• Call recordings are stored with access restricted to authorized personnel.

No data security system is fully impenetrable. KMF is not liable for data breaches resulting from client side security failures, unauthorized access to client provided credentials, or third party platform breaches outside our direct control.

5.1 Data Breach Notification

In the event of a confirmed data breach affecting personal information, KMF will notify affected individuals in accordance with applicable Tennessee law and any other law that applies to the affected individuals. To report a suspected data security incident, contact info@kmfcreativesolutions.com.

6.Your Rights

KMF does not discriminate against any person for exercising their privacy rights.

7.Cookies and Tracking

kmfcreativesolutions.com does not use advertising cookies, third party tracking pixels, or behavioral analytics platforms for ad targeting. No advertising profile is built from your visit.

The site may use functional cookies or browser storage for session management and form functionality. Typography is delivered through Google Fonts, which transmits your IP address to Google when the site loads. No personal data is used for advertising purposes through this service. Our CRM powered forms may set functional cookies necessary for form submission and spam prevention. These are operational cookies only, not advertising or tracking cookies.

8.Children’s Privacy

kmfcreativesolutions.com and KMF services are intended exclusively for business owners and their authorized representatives. We do not knowingly collect personal information from any person under the age of 18. If you believe a minor has submitted personal information through this site, contact info@kmfcreativesolutions.com immediately and we will delete it upon verification.

9.Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Material changes will be communicated to active clients by email to the address on file, with a minimum of 30 days notice before the change takes effect. Non material updates may be made without advance notice. The effective date at the top of this document reflects the most recent revision. The current version is always available at kmfcreativesolutions.com/privacy-policy.

10.Contact

Related policies: the Refund and Cancellation Policy governs all payment, refund, and cancellation matters. The Client Expectations Policy governs client obligations during active engagements. Both are incorporated by reference into every executed Statement of Work.

Effective June 18, 2026. Subject to change with 30 day written notice to active clients.